Since Many Products Are Made To Order, Processing Times May Be Longer From Initial Purchase Date Prior To Or Around Popular Holidays & Special Sale Events, Due To Increased Product Demand.

**Please Note That Cancellations Must Be Made Within 6 Hours Of Making A Purchase, Otherwise Most Orders Are Then Cut Into Metal As Soon As Possible. You Will Receive An "In Production" Email When The Order Is Placed In A Production Queue For Surface Preparation To Receive Final Color/Finish.**

The Average Processing Time Is 1-2 Weeks, Excluding Airbrushed Products & Custom Request Orders Which May Require Up To 4-6 Weeks, However Depending On Our Order Backlog Is Subject To Change Without Notice.

If You Need An Item Expedited For A Special Event, Specific Date, Excluding Popular Holidays, Please Contact Us & We Will Gladly Attempt To Accommodate You. 

For Security Purposes, We Do Not Provide Order Status Updates Via Phone, However You May Call Us Directly To Place An Order At (734) 466-5244,

Upon Making A Purchase, An E-Mail / Text Message Confirming The Order Was Placed With Michigan Metal Artwork Will Be Sent. 

*NOTE* If You Did Not Receive An Email, Please Check Spam Folders As Some Internet Providers May Block Us.

Order Status Can Be Viewed Anytime Using The "Order Status" Section On Our Website. You Will Need The Email Address Used At Checkout & The Order Number Starting With MMA-

Once Complete & Depending On Your Shipping Preference Selected, Another E-Mail Will Automatically Be Sent With Either A Shipment Tracking Number Or A Notice That Your Order Is Ready For Local Pickup.

Shipping Rates For Orders In The United States Is A Flat Rate Of $8.95 For Order Sub-Totals Under $100 & Free For Order Sub-Totals Over $100.

Shipping Rates For International Orders Are Calculated Using The Shipping Address Entered At Checkout & Also Based On The Total Weight & Box Size Of An Order.

After An Order Is Completed, Domestic Orders Ship Via United States Postal Service Priority Mail, Ground Advantage Or Via UPS Ground.

**Please Note** - We Do Not Provide Refunds If An Order Is Lost In Transit By The Shipping Provider, However We Will Provide A Replacement & Ship It As Quickly As Possible.

USPS® Coronavirus Updates: Expected Delivery Changes

Effective 4/17/2020, USPS Announced Via Their Official Website That Products & Packages May Require More Time To Be Delivered Due To Limited Staff & Transportation Availability As A Result Of The Ongoing COVID-19 Impacts.

**Please Note: This Is Solely Reliant On USPS & Is Not Controlled By Michigan Metal Artwork.**

Questions, Comments Or Concerns Regarding An Order? Customer Service Is Our Top Priority, So Don't Hesitate To Contact Us.
Phone: (734) 466-5244
Email: support@michiganmetalartwork.com