Order Status
We Know You Are Excited To Receive The Order Placed With Us.
Since Many Products Are Made To Order, Processing Times May Be Longer From Initial Purchase Date Prior To Or Around Popular Holidays & Special Sale Events, Due To Increased Product Demand.
**Please Note That Cancellations Must Be Made Within 6 Hours Of Making A Purchase, Otherwise Most Orders Are Then Cut Into Metal As Soon As Possible. You Will Receive An "In Production" Email When The Order Is Placed In A Production Queue For Surface Preparation To Receive Final Color/Finish.**
For Security Purposes, We Do Not Provide Order Status Updates Via Phone.
Once Complete & Depending On Your Shipping Preference Selected, Another Email Will Automatically Be Sent With Either A Shipment Tracking Number Or A Notice That Your Order Is Ready For Local Pickup.
*NOTE* If You Did Not Receive An Email, Please Check Spam Folders As Some Internet Providers May Block Us.
The Following Order Statuses Will Be Set On Your Current Order For Reference:
- Order Confirmed: Your Order Is In Our System And Will Be Cut In Metal As Soon As Possible.
- In - Production: Your Order Is Placed In A Production Queue For Surface Preparation To Receive Final Color/Finish At Our Shop Located In Livonia, Michigan.
- Shipped: Your Order Was Shipped. Check Your Email For Tracking Information And Expected Delivery Times.
- Ready For Local Pickup: Your Order Is Ready For Pickup Located At 12405 Stark Rd. Livonia, Mi 48150