RETURNS:

Refunds (If Applicable)

Our Policy Lasts 30 Days. If 30 Days Have Passed Since Your Purchase, Unfortunately We Can’t Offer You A Refund Or Exchange.

To Be Eligible For A Return / Refund, Your Product Must Be Unused & In The Same Condition That You Received It. It Must Also Be In The Original Packaging With Product Tags Attached.

Custom Order Products Are Exempt From Being Returned / Refunded, Unless The Product Has Defects, Is Different From The Custom Details That You Provided Us, Or Is Damaged During Shipping.

Custom Order Products Include But Are Not Limited To Any Product Available Offering More Than One Size And/Or More Than One Color/Finish That Must Be Selected Before Purchase.

We Reserve The Right To Approve A Return / Refund On Any Order, However We Also Reserve The Right To Charge A 20% Fee.

To Initiate A Return, Send An Email To support@michiganmetalartwork.com. Include Your Order Number, Email Used For Billing, Reason For Return, & Whether Or Not You Are Seeking A Refund Or An Exchange.

Then We Will Validate Your Receipt Of Purchase With Information Provided To Us, & Assist You With Completing The Return Or Exchange.

REFUNDS:

Refunds (If Applicable)

Once Your Return Is Received & Inspected By Us, We Will Send You An Email To Notify You That We Have Received Your Returned Product. We Will Also Notify You Of An Approval Or Denial Of The Refund.

If You Are Approved, Then Your Refund Will Be Processed, & A Credit Will Automatically Be Applied To Your Credit / Debit Card Or Original Method Of Payment, Within A Few Days.

We Reserve The Right To Approve A Return / Refund On Any Order, However We Also Reserve The Right To Charge A 20% Fee.

Late Or Missing Refunds (If Applicable)

There Are A Few Days Of Processing Time From When We Initiate Your Credit Before The Refund Is Officially Posted.

If We Email You To Notify The Refund Was Initiated & You Haven’t Received A Refund Yet, Please Check With Your Bank Or Credit Card Company To Verify If The Amount Is Pending.

If You Have Completed This Process & Still Haven’t Received The Refund Yet, Please Email Us At support@michiganmetalartwork.com.

EXCHANGES:

Exchanges (If Applicable)

We Only Exchange Products If They Are Defective Or Damaged During Shipping. Send An Email To support@michiganmetalartwork.com. Include Your Order Number, Email Used For Billing, & Reason For Exchange.

Then We Will Validate Your Receipt Of Purchase With Information You Provide Us, & Assist You With Completing The Exchange.

Damaged Shipment Overview

To Be Eligible For Any Replacement For Damaged Contents At Our Discretion, You Must Provide To Us The Following Information Within 7 Days Of Receiving The Shipment. Failure To Do So Will Result In Denial Of Any Replacement.

  • Proof Of Damage Using Photos That Clearly Show (If Applicable):
  • Packaging With The Shipping Label Information
  • The Extent Of The Damage Including The Outer Packaging
  • The Extent Of The Damage Including The Inner Packaging
  • The Extent Of The Damage Of The Actual Item(s)

If Your Shipment Was Damaged, Keep The Original Packaging & The Damaged Item(s) Until Notified By Us. You May Be Asked To Present Them To The Shipping Provider For Inspection. Please Do Not Reship The Package Unless Notified By Us.

Cancellations:

Cancellations: (If Applicable)

We Do Not Accept Cancellations For Orders Already In Processing Including Custom Order Products. Custom Order Products Include But Are Not Limited To Any Product Available Offering More Than One Size And/Or More Than One Color/Finish That Must Be Selected Before Purchase.

We Reserve The Right To Approve A Cancellation On Any Order, However We Also Reserve The Right To Charge A 20% Cancellation Fee.

Return Shipping

To Return Or Exchange Your Product, You Will Send It Back To The Address Provided On The Original Shipping Label.

You Will Be Responsible For Paying The Shipping Costs For Returning A Product. Shipping Costs Are Non-Refundable.

If You Receive A Refund, The Return Shipping Costs Will Be Deducted From The Refund.

Depending On Your Location, The Delivery Time For The Exchanged Product May Vary.

If You Are Shipping A Product Over $50, You Should Consider Using A Shipping Service With Extended Tracking Or Purchasing Shipping Insurance.

We Don’t Guarantee That We Will Receive Your Returned Product.